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We are capable of so much _________________

 

[Note to readers: This isn’t a “leadership” post, per se. I mean, leaders should read it from the perspective of leading others, but really, it’s a post about people.]


We’ve been rewatching From the Earth to the Moon in spurts. My husband and I are unabashed space race nerds – we watch all the documentaries, we love The Right Stuff, and I swear, I would have tried to be an astronaut if it were for the fact that the mere idea of weightlessness makes me want to barf. (Seriously…I can’t even read in a car. It’s a real pain.)

When I watch these shows, I’m struck by how freaking AMAZING it is that human beings did this. I mean…we sent people TO THE MOON. And they came back! In 1969! That’s just crazy. What’s even more amazing is all the steps that had to go right for us to be able to get to that moment with Neil Armstrong and Buzz Aldrin. Someone had to think through all the little steps it would take to launch a rocket safely, then put a person in it, then put two people in it, then dock in space, then design a LEM, then design the space suits, etc. It’s mind-blowing…and nevermind that they did this in only 8 years. EIGHT!

The moment humans walked on the surface of the moon was truly a uniting moment for our species. Footage from around the world showed it didn’t matter what country you were from, or what you believed in – people recognized the sheer magnitude of what we had been able to accomplish. Not only did it validate all that we had worked for up to that moment; it gave us hope for the potential of all that we could achieve.superhero-kids-day-e1431462427802

I bring this up because we need to be reminded of the potential of who we are. We are living in a time of unimaginable connectedness. On the one hand, it gives us the opportunity to connect with and learn from people all over the world. On the other hand, it means people can spew forth any thought that comes into their heads and put it on the internet.  So as you can see, we end up having to take the good with the bad. Unfortunately, the bad is so. damn. loud.

So let’s take this opportunity to remember – we don’t inherently suck as a species. We create so many things for the benefit of others. We can come together as a society and revel in our potential. (I mean, are you watching the Olympics? The refugee team – inspiring!) For every terrible story of someone taking advantage of people, of violence, of terror, there are more stories of heroism, of charity, of bravery…of love.

I am a realist. I know that what makes us capable of so much progress is the same thing that makes us capable of so much horror. I know that sometimes we start down a path with the best of intentions, and somewhere along that path we lose our way. But not always. Sometimes we stumble upon a discovery that can change the world. Sometimes we create something simple but joyous. And sometimes we just keep on keepin’ on.

As you go about your life in the coming weeks, help those around you find the good potential inherent in what we do. Encourage people to seek out stories of triumph, not anger. Keep your mind open to the possible.

We are capable of so much __________.

How do you want to complete that sentence?

This is beyond religion or creed or nation. We would not be here if humanity were inherently evil. We’d have eaten ourselves alive long ago.

So when you spot violence, or bigotry, or intolerance or fear or just garden-variety misogyny, hatred or ignorance, just look it in the eye and think, ‘The good outnumber you, and we always will.’

~ Patton Oswalt

 
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Posted by on August 7, 2016 in Uncategorized

 

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It’s STILL about the people

[Continuing to hang with my HR homies at #SHRM16. It’s happening until Wednesday. So…yeah.]

Every year at the SHRM National Conference, you see all sorts of blog posts about how the content is great, but it’s really about the people you meet and the relationships you build. Hell, I’ve even written that blog post.

This year, I wanted to attend more sessions and see more of the content that’s out there. I went through the schedule and picked out a bunch of sessions that looked good (and there were lots) and was ready to session the heck out of this place.

And then I got to DC and that all went out the window.

shrm_ac2016_logoOver the past 12 months I’ve had the chance to connect with so many amazing folks online that once I arrived, it’s a constant scavenger hunt to find all the people who want to met in real life (that’s IRL for those of you in the know).

People like Jon Thurmond, Dan Cross and Wendy Dailey from SHRM’s NextChat (Wednesdays, 3:30pm Eastern – join!). Other folks like Micole Kaye and Chris Bailey, who are always great to see! And of course, all of the #SHRMBloggers!  (And if I haven’t seen you yet – what the heck??)

Anyway, it just goes to show that while these conferences have some fabulous speakers and helpful content, the reality is that most of us come because it’s like a great big crazy family reunion and we barely get to see each other face-to-face.

So forgive me if I don’t go to as many sessions as I wanted to. And if I don’t connect with everyone I meant to, my bad.

For me, #SHRM is STILL about the people.

 
 

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It’s never too late to try something new

In January this year, we took my mom (whom I refer to as Mumsie Poo) to Las Vegas as part of her Christmas present. (It was a really fun trip. You should all take my mom to Las Vegas.)

Mumsie Poo has been a firm believer that she does NOT need a smart phone, that she can get along with a flip phone just fine, thank you very much. I clandestinely took a picture of her on the rental car shuttle as she was 9-key texting a message to my aunt.

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To get the full experience, imagine the beeping turned up to high. And feel free to imagine the talking to herself as she tries to figure out why she hit the wrong key and how to delete it. (To be fair…she is pretty fast on that 9-key.)

Recently, her flip phone started acting weird and it was time to get her a new phone. Shockingly, it’s really hard to get a flip phone these days (weird, right?) and we thought it was time my mom embraced the technology of today, which she agreed to. Mostly because we wouldn’t buy her another flip phone. (Seriously. The beeping….)

So we took her to the local AT&T store and got her set up on an iPhone SE.  Our sales rep, Nichelle, did a PHENOMENAL job of walking her through the process of getting her phone set up, making sure my mom typed everything in so she could learn the interface, recognizing when the keyboard was frustrating and getting a stylus for my mom (yes, we bought it) and transferring Mom’s contacts into her new phone.

This is Mumsie Poo at the store, figuring out her new phone (note the rockin’ hot pink stylus):

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Since this picture was taken, my mom has gone to the Apple store to learn how to set up her wireless network on her phone and took a free class on how to use all the features. All on her own with no prompting from us. She also inadvertently called me 4 times and left 2 voicemails of people talking in the class, but that’s not the point.

The point is that this woman, who swore she would NEVER have a smart phone, has embraced it and is proactively learning how to make the most of the features.

I think too many of us think we can’t possibly try something new because it would be too hard to learn a different way. We think our HRIS system is just fine because it would be too hard to learn a new navigation system. We think our management style will do because it’s too hard to change who we interact with our employees. We think we don’t have to change the way we behave at work because “that’s just the way we are.”

Well, poppycock.

I don’t care where you are in your life or your career. There’s always time to learn how to do something differently. There’s always time to embrace the advances of our civilization. There’s always time to reconsider our long held beliefs.

This week, thousands of HR professionals descend on Washington, DC for the annual SHRM conference. They will attend sessions, visit the Expo floor, and talk to their peers across the world. Some are here to learn, many are here to get recertification credits, and some are here because it’s a chance to go to DC.

Whatever the reason for being here, I implore all attendees to approach the experience with an open, curious mind.

Be like Mumsie Poo. Whether you step willingly into something new, or you’re pulled kicking and screaming into the unknown, learn to embrace it. See it as an opportunity, not a curse. If you don’t like it, that’s okay. At least you tried something new, and you just may have learned something.

And how cool is that?

 

[Note: My mom doesn’t know I put her in a blog post with her picture. She says she reads my blog, so if so….Hi, Mom!!!]

 

 

 

 

 
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Posted by on June 19, 2016 in Personal Development, Skillz

 

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If I were king of the forest: in praise of managerial courage

I’m one of those people who lacks a strong natural filter.

I know – shocking, right?

I mean, I can have a filter – a damn good one. I’m very good at spinning a story to make it seem like it’s a good idea, or at the very least, not a horrible one. I’ve worked in tech startups, for crying out loud. I had to write press releases to make a letter of intent sound amazing even though we didn’t really have a product that worked. And I’ve work in Human Resources, for crying out loud. Do you know how many times I’ve had to “sell” a new policy or change in benefits? I can filter, dammit. It just takes effort.

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With a woof and a woof and a royal growl – woof.

 

So why am I talking about filters when I so clearly stated in the headline that I’d be talking about managerial courage? Because I think that filters sometimes overtake our willingness to be bold. We are so concerned with not ruffling feathers or rocking the boat or saying the wrong thing or looking a little silly that we turn the filter up to 11 and refuse to speak up and let things happen that shouldn’t. [I used ‘and’ a lot in that sentence. Oops.]

Leaders should exhibit managerial courage if they want to be successful. I’ve got reasons:

  • Innovation doesn’t come from being meek: Change happens because someone stands on a desk – metaphorically or otherwise – and yells they are MAD AS HELL AND AREN’T GOING TO TAKE IT ANYMORE. Courage means sometimes you have to do something unpopular to move forward.
  • Feisty managers can instill pride in a team: Employees know when bullshit is going down. They might not have the best spin detectors in the world, but they know enough to be able to tell when a bad idea is implemented. Managers who speak up appropriately against the craziness in their world show their teams that not every leader accepts the crap that rolls downhill. (You’ll notice I said ‘appropriately’ – that’s important.) Teams like a manager who stands up for what’s “right” – whatever that looks like.
  • Speaking out can foster healthy conflict: Not enough organizations know how to fight. Too many people seem to think debate = anger = personal attack. Can we stop thinking this? Seriously. Managerial courage requires leaders to accept the momentary discomfort of conflict and start an exchange of ideas, which leads to better decisions because people have learned to talked about the issue and not each other. Healthy conflict – good. Artificial harmony – bad.
  • Safe is boring: Ever heard the line Fortune favors the bold? No? Well, now you have. If you have ambition to move up in an organization or want to gain influence with your stakeholders, you’ll need to speak up. It creates opportunities for you to be viewed as a thinker – as someone who thinks big and isn’t afraid to share their big ideas. I don’t mean that you should naysay everything. Then you’re just an asshole. I mean you should accept a little risk in order to gain a bigger reward.
  • You learn how to fail: Not every episode of managerial courage will end with you draped in glory. In fact, you’ll most likely fail more often than not – especially early on. Each time you will refine your timing, target your message, and fine tune your approach. The powers that be will start listening, and even if you don’t change their minds this time, you’re depositing influence for a later discussion. It’s kind of like when a star player argues a foul call or a called strike. They know they won’t reverse the call…but it just might get the ref to lean towards their point of view the next time.

Being a leader is exhausting. You often feel like you’re fighting an uphill battle and all you get is blame and you never get the recognition. You’re responsible for a team of people who may or may not trust you, and may or may not care to be engaged at work. Oh, and if you’re like most people, you’re a “working leader” – meaning you have a whole bunch of deliverables due, too.  I think that’s why so many leaders shut down and decide to go along to get along – they just don’t have the energy to fight anymore.

Well, I say – fight, dammit. Step up to the plate and display your courage. You’ll energize yourself. You’ll energize your team. You’ll energize your organization.

Success is not final; failure is not fatal: it is the courage to continue that counts.
– Winston Churchill

 
 

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What does inspiration look like? A Canadian actor, apparently

The last day of a conference is always a little rough. You’ve seen a lot of sessions and they all start to blur together. At some point you hear, “yada yada yada” and think it’s insight.

And then you see a keynote that stops the conference cold and hits everyone on a gut level.

That keynote was Michael J. Fox.

In case you have been living under a rock, Michael J. Fox was THE guy for awhile – Back to the Future, Family Ties, Spin City. What we didn’t know is that in 1991, at the age of 29, he was diagnosed with Parkinson’s Disease and told he would only have about 10 years left to work.

Ten years.

Can you imagine how limiting that must have been? Most of us would have ranted and raved, felt sorry for ourselves, been paralyzed by fear, or some other “end of world” reaction I assume we’ve all imagined at one time or another.

Michael J. Fox went out and starred in Spin City. He continued to act. He wrote 3 best-selling books.

He lives every single day. And he is happy.

On the last day of the Work Human conference in Orlando, there was a lot of anticipation to see him speak. Recent reports were that his disease was progressing quickly. Would he be okay onstage? Would he speak at all?

Lucky for us, he did speak. You could tell the disease had progressed. His speech was a little slurred, you saw the tremors. But you also saw the glint in his eye, the quick wit, the humor – the PERSON. He never shied away from talking about Parkinson’s and how it impacted his life and the lives of those around him. He talked about the challenges of hearing his time to work was limited. He shared the frustrations of not having early detection for Parkinson’s (by the time he had the tremor that led him to the doctor, 80% of his dopamine-producing cells were already dead).

But most of all, he shared the joy he finds in life.

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He shared it by the way he talked about his family – his parents, his wife, his 4 children. He shared it in the way he focused on what he CAN do, not what he can’t. There were people who cried throughout his entire talk because despite the fact you could see the disease had affected him physically, you saw he chose to see the disease progression as a gift – it gave him focus, honesty and clarity.

I can’t possibly capture the impact Michael J. Fox had on the audience. Nor can I capture all the incredible quotes. Here is a taste of what the crowd experienced:

  • On his father: “My father was in the military. When you had a problem, he was the first person you wanted to call and the last person you wanted to talk to.”
  • On hearing the doctor tell him he had 10 years left to work: “It was after 10 years that I finally got good. Parkinson’s stripped away all the tricks and forced me to be honest.”
  • On his disease: “I accept things. That doesn’t mean I’m resigned to them, but I can accept them them as they are and move on.”
  • On caregivers of those living with disabilities: “There are no rules for people with a disease or disability – let them define their own life and what they can do.”
  • On his foundation: “We are the leading private funder of Parkinson’s research.”
  • On delaying disclosing his diagnosis: “How can the audience laugh at me if they know I’m sick?”
  • On the future: “You can’t project what’s going to happen in the future. You just have to see how it goes.”

I’ve always cringed when someone comes up to me and says, “Happiness is a choice!” Mostly because it’s accompanied by a big giant smile and is usually preceded by a statement akin to, “It looks like someone has a case of the Mondays.” But when Michael J. Fox says he made the choice to not let this define him and to fill his days with life, I totally believe it.

This keynote made the conference for me. It’s one thing for people to tell you to choose happiness.

It’s another thing entirely to see someone who did it.

This is what inspiration looks like. A 54-year-old Canadian who loves to walk outside and feel the dew on his feet and spend time with his family.

Who knew?


If you’re interested in learning more about the Michael J. Fox Foundation or if you want to donate to fund research, visit https://www.michaeljfox.org/

 

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Free Your Mind (with apologies to En Vogue)

As you know, I’m at the Work Human confernce own in Orlando, FL this week. Lots of good stuff happening here – conversations, candy, donut walls (it’s a thing), and sessions.

The topics on these sessions are aligned with the theme of the conference of finding a new way to work by finding a new way to be. The speakers today have been diverse in their backgrounds and have unique points of view about the research out there around happiness, engagement, and resilience. Not all resonated with me (as I suspected), but I found interesting elements in all that I saw.

envogueSome of my key takeaways from today:

  • You have to free your mind:Biggest takeaway (and most consistent message) is that the brain is easily tricked. Don’t assume success will make you happy. Be happy to lead to success. The self-talk we use primes our brains for success or failure. Amy Cuddy (in a session that surprised me with its relevance) showed us how our ability to expand physically and temporally leads to success.  The brain is a powerful thing – use it to your advantage.
  • The research is still fairly new, and evolving: It’s always a challenge when everyone uses the same research to tell different (yet related) stories. So you hear the same stats quoted in a number of different ways. The good news is that further studies are underway and those who look at happiness and resilience recognize the need to balance it with data and realism. I’m curious to hear more.
  • People are starting to get vocal about their annoyance with generational stereotypes: Yes. People at different stages in life are looking at different things. But deep down, they are all individuals. You could almost hear the collective groan when a sweeping generational statement was made…much like you could hear the cheer when a speaker swatted down those same stereotypes. It’s an interesting time in HR (and business) as we figure out the workforce of the future. I’m seeing a trend towards personalization and away from generalities. And I think that’s a good thing.
  • Personal experience colors interpretation: Now that you’re done thinking, “duh,” hear me out. I mentioned the research is all pretty much the same right now…yet we heard two speakers (Shawn Achor and Caroline Adams Miller) use the same info in VERY different ways. Shawn focuses on happiness and positivity and how starting from a place of optimism leads to success. Caroline uses her own story of overcoming bulimia to make the argument that happiness only comes after hitting rock bottom and facing adversity. Both pretty much agree that success starts with mindset…but such a different tone in those sessions.
  • I want to start EVERYTHING with a Haka Dance: Google it. It’s awesome.
  • The topic isn’t going away: As more research seeks to tie happiness/resilience to engagement, I think you’ll see more and more companies trying to get on the happiness bandwagon. That’s all well and good – but remember, it needs to fit into the culture of your organization. Not everyone will embrace a “meditation room,” but I bet a lot of employees would appreciate a quiet spot to recharge (favorite quote: “Headphones are the new cubicles.” Thanks, Yvette Montero Salvatico!). It will be interesting to see where this leads; I just hope folks remember that it’s a PART of the solution…not the solution itself.

Overall, it was an interesting day that has provoked a lot of discussion around relevance, validity and applicability. And isn’t that what conferences are supposed to do? Make you think?

Hint: Yes. Yes, they are.

There’s one more day of the conference! Follow the Twitter feed on #WorkHuman. 

 

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Learning a new way to work

I’ve always been drawn to challenges. I build, I don’t maintain. I like to push, rock the boat, innovate, break down silos. I’ve worked at organizations that were built that way. I’ve also worked for organizations that weren’t built that way…but needed a kick in the butt anyway.

If I don’t have interesting work to do, I get bored. And when work is interesting, I like to keep working until it’s done. I’m online all the time, I check email all the time, and I never seem to be able to turn off my brain.

Sound familiar?

While it can be a very fun way to work, it’s also a pretty tiring way to work, and leads to high levels of burnout. Those who worked through the 2008 economic downturn know that while headcount was slashed, work expectations never changed. And as the economy recovered a bit, those job were never replaced – businesses figured they could continue working “lean,” thereby helping the bottom line.

But at what cost?

Engagement is still extremely low and don’t appear to be going up any time soon.. And according the Bersin by Deloitte: “Employees are overwhelmed with technology, applications, and a constant flood of information.” Employees are overwhelmed and it shows. While the rise of the gig economy has been overstated, there are more people who are looking to scale back, take a break, or start a new, low-stress career.

We can do better.workhuman

This is why I’m in Orlando, FL this week, attending the WorkHuman conference sponsored by Globoforce. WorkHuman is based on the premise that there has to be a balance between work and life, between happiness and career, and that businesses can create an environment that encourage a healthier approach to work. It’s about helping employees set boundaries and avoid the stress of trying to be “on” all the time.

The conference has sessions on mindfulness, optimism, recognition and will feature CHROs sharing how they are trying to create the “human workplace.”

This is so not how I’ve approached work in the past. I’ve been the one in the back row snorting at the idea of “mindfulness” and “happiness” and other such topics. But resilience is something that resonates with me – and we are starting to learn more about how things like optimism and positivity (mixed with realism) help build resilience.

So I’m here to learn. To hear the research behind these topics and take what makes sense back to my workplace and try to be part of the solution and not the problem.

Not all of what is shared at this conference will resonate with me. I reserve the right to snort from time to time. (After all, I’m the skeptic.) But last year’s conference was pretty darn good and I got a lot out of it. I’m excited to be here.

You’ll see a lot of me on social media the next few days. In fact, there are a lot of great people here to learn new things and share what they’re learning with folks who can’t be here. Track the conference on Twitter under #WorkHuman.

 
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Posted by on May 8, 2016 in Personal Development, Skillz

 

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